Frequently Asked Questions

Here are some answers to frequently asked questions related to SumPlayer. We hope you find them helpful. In case you can’t find the answer here. Please contact us via the Contact page.

Yes. SumPlayer offers a 30-day money-back guarantee. We care about our customer’s experiences and want to make sure they are always satisfied with our services.

Please contact us with your order number, and we will give you a full refund immediately.

Currently we only support payments via PayPal, and will soon support Bitcoin, Credit Cards.

If you need any help, don’t hesitate to contact us right away via Email or Live Chat. We are happy to help!

This depends on the membership you are using. See details here.

After one year, you can still keep and permanently use the player links you added earlier. However, you won’t be able to customize them when they expire, and you won’t have access to the video customizer either.

We recommend keeping a backup of your player links or consider signing up for a Lifetime Membership.

Yes, you can embed SumPlayer in any website of any platform or CMS like WordPress, XenForo, Joomla, Drupal, Wix, Shopify, Ghost, Magento, Blogger, PrestaShop, …etc.

Yes, you can embed SumPlayer in WordPress Page Builders Like Elementor, WPBakery, Divi, Visual Composer, Beaver Builder, Themify Builder, SiteOrigin, Oxygen, Gutenberg, Thrive Architect, and Landing pages.

Yes, this feature is available by default which improves your page loading speed.

Once the payment is done, you can use the video customizer at My Account -> Video Player Customizer.

Yes, you can add as many subtitles as you want with SumPlayer. It’s in your hands!

You simply cannot protect downloaded videos. YouTube, Wisita, Vimeo, and other videos are also downloadable. Even when you use HLS streaming technology, you can’t stop someone from recording the screen.

Actually, Amazon is also using this solution for years, and still no problem.

You can check it out here:

Yes, as long as you have an Internet connection.

Yes, SumPlayer can remove the YouTube logo, titles, ads, and recommended videos.

Yes, public or unlisted videos are supported.