Frequently Asked Questions

Here are some answers to frequently asked questions related to SumPlayer. We hope you find them helpful. In case you can’t find the answer here. Please contact us via the Contact page.

Do you offer a money-back guarantee?

Yes. SumPlayer offers a 30-day money-back guarantee. We care about our customer’s experiences and want to make sure they are always satisfied with our services.

Please contact us with your order number, and we will give you a full refund immediately.

Which payment method do you support?

Currently we only support payments via PayPal, and will soon support Bitcoin, Credit Cards.

How can I contact you for support?

If you need any help, don’t hesitate to contact us right away via Email or Live Chat. We are happy to help!

How long is the update and support period?

This depends on the membership you are using. See details here.

After 1 year expires, will I still have access to the video customizer?

After one year, you can still keep and permanently use the player links you added earlier. However, you won’t be able to customize them when they expire, and you won’t have access to the video customizer either.

We recommend keeping a backup of your player links or consider signing up for a Lifetime Membership.

Can I embed this Player in WordPress, Shopify store, or other websites?

Yes, you can embed SumPlayer in any website of any platform or CMS like WordPress, XenForo, Joomla, Drupal, Wix, Shopify, Ghost, Magento, Blogger, PrestaShop, …etc.

Can I embed this Player in my WordPress Page Builders or Landing pages?

Yes, you can embed SumPlayer in WordPress Page Builders Like Elementor, WPBakery, Divi, Visual Composer, Beaver Builder, Themify Builder, SiteOrigin, Oxygen, Gutenberg, Thrive Architect, and Landing pages.

Does this Player support Lazy load embedded videos?

Yes, this feature is available by default which improves your page loading speed.

How do I use the video customizer after purchase?

Once the payment is done, you can use the video customizer at My Account -> Video Player Customizer.

Does this player support multi-language subtitles for videos?

Yes, you can add as many subtitles as you want with SumPlayer. It’s in your hands!

Can people download videos?

You simply cannot protect downloaded videos. YouTube, Wisita, Vimeo, and other videos are also downloadable. Even when you use HLS streaming technology, you can’t stop someone from recording the screen.

Will there be any issues with the TOS of YouTube?

Actually, Amazon is also using this solution for years, and still no problem.

You can check it out here:

Can we embed SumPlayer into PowerPoint or Google Slides?

Yes, as long as you have an Internet connection.

Can SumPlayer block YouTube ADS?

Yes, SumPlayer can remove the YouTube logo, titles, ads, and recommended videos.

Can I use SumPlayer for unlisted YouTube videos?

Yes, public or unlisted videos are supported.